Device management (Intune, Jamf and Google Workspace)

If you manage your company’s devices in Microsoft Intune, Jamf Pro or Google Workspace, Softbooq can bring them into your IT asset register and keep the list up to date every night. A device that is already in your register, matched by its serial number, is updated rather than added twice. They are in Settings → Integrations, under Device Management. IT & Helpdesk is part of Softbooq Pro.

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Connect

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Microsoft Intune

Intune connects with an app registration you create in your own Microsoft Entra admin centre.

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Jamf Pro

In Jamf Pro, create an API client whose role can Read Computers and Read Mobile Devices. Then in Softbooq enter the Jamf Pro URL, Client ID and Client secret, choose Test connection, then Save & sync.

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Google Workspace

Connect Google Workspace Directory under Identity & Directory first: the same sign-in is used for devices. Then choose Sync devices now on Google Workspace Devices. If you connected the directory before devices were available, choose Re-authorize for device access.

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What you get

Devices appear in IT & Helpdesk → Assets:

• A device whose serial number matches an asset already in your register is merged into it. Your own details, such as the name, who it is assigned to, purchase and warranty, are kept.
• Any other device is added as a new asset.

With Intune or Jamf connected, the asset list also shows Compliance (Managed or Unmanaged) and Last Check-In. Devices are refreshed every night. To refresh now, choose Sync devices now. Configure changes the connection details.

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Disconnect

Disconnect stops the nightly refresh. Devices already in your asset register stay there. For Google Workspace devices, disconnect the Google Workspace Directory card instead.

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See also