yourdomain.com/{handle}/shop — no separate platform required. Products and services from your Inventory catalogue are available to customers to browse, add to cart, and purchase or request a quote.
What the storefront includes
- Product catalogue — browsable grid of physical products with image carousel and Quick View
- Services & bookings — bookable service items with real-time slot availability
- Cart — persistent cart (survives page refresh), with quantity controls
- Checkout — Stripe card payment or Request Quote (email-based order), customer’s choice
- Multi-currency — live FX rate conversion to any major world currency
- Multi-language — EN, ES, FR, DE
- Dark/light mode — visitor-controlled theme toggle
Common tasks
Add items to your storefront
1
Open Inventory → Items → select an item or create a new one
2
Ensure the item has a name, price, and category
These appear on the storefront card.
3
Add an image
Upload a product image. You can upload multiple images — they display as a swipeable carousel on the product card and in the Quick View modal.
4
Add a description
Write a product description. It appears in the Quick View modal when the customer clicks on the product.
5
Set the item type
Product items go into the Products section with Add to Cart. Service items go into the Services section with Book Now.
6
Set an online price (optional)
If you want a different price on the storefront than your internal sale price, enable Distinct Online Price and enter the storefront-specific price.
7
Save
The item appears on the storefront immediately.
Set up bookable services
1
Ensure resources are configured in the Scheduling module
Only resources marked as publicly bookable appear in the service booking flow.
2
Open Scheduling → Resources → select a resource
3
Enable client portal booking
Toggle Enable client portal booking. The resource now appears in the booking slot picker when a customer clicks Book Now on a service.
4
Set availability and buffer time
Ensure the resource has availability windows set. Time slots are shown in 30-minute increments from 09:00 to 18:00. Taken slots are greyed out in real time.
5
Create a Service item in Inventory
Add the service as an Inventory item with type Service and a price. The booking flow attaches the selected time slot to the cart item.
Configure checkout options
1
Open Settings → Storefront → Checkout Mode
2
Choose a checkout mode
Request Only — customers submit their details and you fulfil the order manually. No payment taken online. Best for B2B, custom orders, or businesses not yet set up for online payments.Stripe Only — customers pay by card at checkout. Requires Stripe Connect to be configured in Settings → Payments.Both — customers choose between requesting a quote or paying immediately. This is the most flexible option.
3
Save
Connect Stripe for online payments
1
Open Settings → Payments → Stripe Connect
2
Click Connect with Stripe
You are redirected to Stripe’s onboarding. Complete the business verification steps.
3
Return to Softbooq
Once connected, Stripe Connect is active. Online payments on the storefront are processed directly to your Stripe account.
4
Set checkout mode to Stripe or Both
Go to Settings → Storefront and enable the payment checkout option.
Preview the storefront as an admin
1
Open Inventory or Settings → Storefront → Preview
2
Click Preview Storefront
The storefront opens in preview mode with an admin banner at the top. You are seeing exactly what customers see.
3
Click Return to Admin in the banner to exit preview
Handle an incoming order request
1
Open Sales → Orders
Orders placed via the storefront (both Stripe-paid and Quote requests) appear here automatically as new orders.
2
Review the order
Each order shows the customer’s name, contact details, items ordered, and checkout method.
3
Confirm and fulfil
For Quote requests: contact the customer to confirm, then mark the order as Confirmed. For Stripe payments: the payment is already collected — proceed directly to fulfilment.
Troubleshooting
Items from Inventory are not appearing on the storefront
Items from Inventory are not appearing on the storefront
Check two things: (1) the item has a price set — items with no price are hidden from the storefront. (2) the item is not marked as hidden. Open the item in Inventory and confirm it is set to active and has a price.
Stripe payment is failing at checkout
Stripe payment is failing at checkout
Confirm that Stripe Connect is fully set up and verified in Settings → Payments. If the Stripe account verification is incomplete (e.g. additional documents required by Stripe), payments will be declined. Log in to your Stripe dashboard to check the account status.
The customer's cart disappeared after they refreshed the page
The customer's cart disappeared after they refreshed the page
Carts persist in the customer’s browser local storage, keyed by your workspace ID. If local storage is cleared or the customer is using a private browser session, the cart will not persist. This is a browser behaviour limitation — there is no server-side cart persistence for guest visitors.
Currency conversion looks inaccurate
Currency conversion looks inaccurate
The storefront uses live mid-market exchange rates fetched at the time the customer switches currency. Rates are not guaranteed — they are indicative. If you need to charge a specific rate, the safest approach is to set prices in your home currency only and use the Stripe payment flow, which handles currency conversion at payment time.
FAQ
What is the storefront URL?
What is the storefront URL?
Your storefront is at
{your-domain}/{public-handle}/shop. Share this link on your website, social media, or in email campaigns to drive traffic directly to your store.Can I have products that are only available in-store (not on the storefront)?
Can I have products that are only available in-store (not on the storefront)?
Yes. Items without a price set, or items explicitly hidden, do not appear on the storefront. Your full Inventory catalogue is independent of what is publicly visible.
Can I set a different price for online vs. in-store?
Can I set a different price for online vs. in-store?
Yes. Enable Distinct Online Price on any item in Inventory. The online price is used on the storefront while the regular price is used in internal Sales orders and POS.
Can customers create an account on the storefront?
Can customers create an account on the storefront?
The public storefront is a guest experience — customers do not need an account to browse or place orders. If you want customers to have a persistent account with order history, project visibility, and invoice access, set them up as a Client user — they access that through the Client Portal.
How are booking payments handled?
How are booking payments handled?
If checkout mode includes Stripe, the booking service item is paid like any product — the customer pays at checkout and the booking is confirmed. If checkout mode is Request Only, the booking request is submitted without payment and you confirm it manually.
See also
Inventory
Products on the storefront are sourced from your Inventory catalogue.
Scheduling
Bookable services on the storefront use Scheduling resources for availability.
Sales & POS
Storefront orders appear automatically in Sales as new orders.