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The Online Storefront gives every Softbooq business a fully functional public e-commerce store at yourdomain.com/{handle}/shop — no separate platform required. Products and services from your Inventory catalogue are available to customers to browse, add to cart, and purchase or request a quote.

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What the storefront includes

  • Product catalogue — browsable grid of physical products with image carousel and Quick View
  • Services & bookings — bookable service items with real-time slot availability
  • Cart — persistent cart (survives page refresh), with quantity controls
  • Checkout — Stripe card payment or Request Quote (email-based order), customer’s choice
  • Multi-currency — live FX rate conversion to any major world currency
  • Multi-language — EN, ES, FR, DE
  • Dark/light mode — visitor-controlled theme toggle

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Common tasks

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Add items to your storefront

1

Open Inventory → Items → select an item or create a new one

2

Ensure the item has a name, price, and category

These appear on the storefront card.
3

Add an image

Upload a product image. You can upload multiple images — they display as a swipeable carousel on the product card and in the Quick View modal.
4

Add a description

Write a product description. It appears in the Quick View modal when the customer clicks on the product.
5

Set the item type

Product items go into the Products section with Add to Cart. Service items go into the Services section with Book Now.
6

Set an online price (optional)

If you want a different price on the storefront than your internal sale price, enable Distinct Online Price and enter the storefront-specific price.
7

Save

The item appears on the storefront immediately.

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Set up bookable services

1

Ensure resources are configured in the Scheduling module

Only resources marked as publicly bookable appear in the service booking flow.
2

Open Scheduling → Resources → select a resource

3

Enable client portal booking

Toggle Enable client portal booking. The resource now appears in the booking slot picker when a customer clicks Book Now on a service.
4

Set availability and buffer time

Ensure the resource has availability windows set. Time slots are shown in 30-minute increments from 09:00 to 18:00. Taken slots are greyed out in real time.
5

Create a Service item in Inventory

Add the service as an Inventory item with type Service and a price. The booking flow attaches the selected time slot to the cart item.

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Configure checkout options

1

Open Settings → Storefront → Checkout Mode

2

Choose a checkout mode

Request Only — customers submit their details and you fulfil the order manually. No payment taken online. Best for B2B, custom orders, or businesses not yet set up for online payments.Stripe Only — customers pay by card at checkout. Requires Stripe Connect to be configured in Settings → Payments.Both — customers choose between requesting a quote or paying immediately. This is the most flexible option.
3

Save

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Connect Stripe for online payments

1

Open Settings → Payments → Stripe Connect

2

Click Connect with Stripe

You are redirected to Stripe’s onboarding. Complete the business verification steps.
3

Return to Softbooq

Once connected, Stripe Connect is active. Online payments on the storefront are processed directly to your Stripe account.
4

Set checkout mode to Stripe or Both

Go to Settings → Storefront and enable the payment checkout option.

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Preview the storefront as an admin

1

Open Inventory or Settings → Storefront → Preview

2

Click Preview Storefront

The storefront opens in preview mode with an admin banner at the top. You are seeing exactly what customers see.
3

Click Return to Admin in the banner to exit preview

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Handle an incoming order request

1

Open Sales → Orders

Orders placed via the storefront (both Stripe-paid and Quote requests) appear here automatically as new orders.
2

Review the order

Each order shows the customer’s name, contact details, items ordered, and checkout method.
3

Confirm and fulfil

For Quote requests: contact the customer to confirm, then mark the order as Confirmed. For Stripe payments: the payment is already collected — proceed directly to fulfilment.

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Troubleshooting

Check two things: (1) the item has a price set — items with no price are hidden from the storefront. (2) the item is not marked as hidden. Open the item in Inventory and confirm it is set to active and has a price.
Booking slots are only shown for resources that are marked as publicly bookable. Open Scheduling → Resources, find the relevant resource, and confirm that Enable client portal booking is toggled on. Also check that the resource has availability windows configured for the selected day.
Confirm that Stripe Connect is fully set up and verified in Settings → Payments. If the Stripe account verification is incomplete (e.g. additional documents required by Stripe), payments will be declined. Log in to your Stripe dashboard to check the account status.
Carts persist in the customer’s browser local storage, keyed by your workspace ID. If local storage is cleared or the customer is using a private browser session, the cart will not persist. This is a browser behaviour limitation — there is no server-side cart persistence for guest visitors.
The storefront uses live mid-market exchange rates fetched at the time the customer switches currency. Rates are not guaranteed — they are indicative. If you need to charge a specific rate, the safest approach is to set prices in your home currency only and use the Stripe payment flow, which handles currency conversion at payment time.

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FAQ

Your storefront is at {your-domain}/{public-handle}/shop. Share this link on your website, social media, or in email campaigns to drive traffic directly to your store.
Yes. Items without a price set, or items explicitly hidden, do not appear on the storefront. Your full Inventory catalogue is independent of what is publicly visible.
Yes. Enable Distinct Online Price on any item in Inventory. The online price is used on the storefront while the regular price is used in internal Sales orders and POS.
The public storefront is a guest experience — customers do not need an account to browse or place orders. If you want customers to have a persistent account with order history, project visibility, and invoice access, set them up as a Client user — they access that through the Client Portal.
If checkout mode includes Stripe, the booking service item is paid like any product — the customer pays at checkout and the booking is confirmed. If checkout mode is Request Only, the booking request is submitted without payment and you confirm it manually.

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See also

Inventory

Products on the storefront are sourced from your Inventory catalogue.

Scheduling

Bookable services on the storefront use Scheduling resources for availability.

Sales & POS

Storefront orders appear automatically in Sales as new orders.