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Maintenance keeps your equipment and premises running: anyone can ask for something to be fixed, a manager turns it into a work order, and the work, parts and costs are recorded. It is part of Softbooq Pro.

How it is organised

Tabs: Dashboard, Work orders, Technicians, Schedule and Requests. The Dashboard shows what is scheduled, in progress, completed, backlogged and overdue, and what maintenance cost this month and this year.

Common tasks

Ask for a repair

Choose Request Maintenance, pick the asset (or No asset (location / one-off)), and describe the problem. The request waits under Requests, where a manager approves it, which creates a work order, or rejects it with a reason.

Work a work order

A work order has a type (Routine, Repair, Inspection, Upgrade, Checkup), a technician, a vendor if a contractor does it, labour hours and cost, and the parts used, taken from your stock or entered by hand. Its status is Scheduled, In Progress, Completed or Deferred.
  • Create PO raises a draft purchase order for what the work needs.
  • When the work is completed, the parts used are deducted from stock, and the asset’s next service date moves on.
  • Bill contractor raises the vendor’s bill for a completed work order.

Plan preventive maintenance

On an asset, set its Maintenance Interval in months or days. The Schedule tab then lists assets that are due: create a work order for one, or Generate work orders for all of them at once.

Manage technicians

Add, edit and remove the people who do the work on Technicians.

See also

Asset Management

Where the maintenance interval is set.

Procurement

Purchase orders for parts.

Products & Services

Parts in stock.