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The IT & Helpdesk module tracks your company’s technology assets and manages internal support requests — giving your IT team visibility over the full hardware estate and a structured queue for resolving issues.

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What IT & Helpdesk owns

  • IT assets — computers, phones, peripherals, and other technology hardware
  • Support tickets — internal helpdesk requests from employees

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Data flows out of IT & Helpdesk to

ModuleWhat it sends
AssetsIT asset records for the fixed asset register

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Common tasks

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Add an IT asset

1

Open IT & Helpdesk → Assets → New Asset

2

Enter asset details

Fill in the device type, make, model, and serial number.
3

Set purchase details

Enter the purchase date, cost, and warranty expiry date.
4

Assign to an employee

Link the asset to the employee it is assigned to. They are notified of the assignment.
5

Sync to Assets module

Click Add to Asset Register to create a corresponding fixed asset record in the Assets module for depreciation tracking.

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Raise a support ticket

1

Open IT & Helpdesk → Tickets → New Ticket

2

Describe the issue

Write a clear description of the problem. Be specific — include the device or system affected.
3

Set category and priority

Choose a category (Hardware, Software, Network, Access) and a priority level.
4

Submit

The ticket is created and your IT team is notified. You can track its status in real time.

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Assign and resolve a ticket (IT team)

1

Open IT & Helpdesk → Tickets and find the ticket

2

Assign to a team member

Select the IT team member responsible for resolving this issue.
3

Update status as work progresses

Move the ticket through: Open → In Progress → Awaiting User → Resolved.
4

Close the ticket

Once resolved, click Close Ticket. The requester receives a notification and can reopen if the issue persists.

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Key features

IT asset tracking — Serial number, assigned employee, purchase date, warranty expiry, and current status per device. Support tickets — Structured queue with categories, priorities, assignees, and SLA timers for response and resolution. Ticket queues — Organise by category, priority, and assignee. SLA tracking ensures nothing falls through the cracks. Asset assignment — When an employee leaves (via HR), their assigned IT assets are flagged for retrieval.