Did my email arrive?

When Softbooq emails something for you, it shows whether it arrived. On an invoice or quote you see its latest email in one line. On a customer, you see emails to their address that did not get through. Every email is listed in Settings → Messaging & Channels → Email Activity.

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What the line can say

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Fixing it

The fix is shown next to the problem:

• Correct the customer’s email, then send it again from the invoice or quote.
• Send again from Email Activity, for example for emails that were held.
• Open your email settings when no service is set up or your provider refused the sign-in.

To understand what happened, choose Ask Jacinta next to it.

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Held emails

Softbooq’s own email service includes a set number of free emails each month. When they are used up, further invoices, reminders and notifications are held, not lost, until the next month. Customer sign-in codes still go out. To send without a limit, connect your own email provider in Settings → Messaging & Channels → Email Service, then use Send again in Email Activity.

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See also