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Jacinta, Softbooq AI’s assistant, has two engines. Fast is free. Advanced, which can compare across your records, prepare work for you and take actions, uses AI credits. Credits are bought in packs by your workspace, never expire, and are shared between Softbooq AI and Softbooq BI.

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What is free

  • Fast answers: finding your records and telling you your totals. A workspace can ask up to 200 Fast questions a day; the count resets at midnight UTC.
  • Jacinta on problem screens, such as Books Health or a payment run that will not go through: 20 included conversations a day per workspace. When the problem is a fault in Softbooq rather than in your books, it is always free.
  • Workflow commentaries: 5 a month per workspace.

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What Advanced costs

Each Advanced message costs at least 1 credit. A long or complicated request costs more, depending on how much work it takes, up to 10 credits. Deep analysis, which investigates across many steps, can cost up to 30. If a request would cost more than that, it stops and the credit is refunded, and Jacinta asks you to make the question more specific. During a free trial, an Advanced message costs at most 3 credits, and Deep analysis is not available.

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Packs

There is no monthly allowance. Each workspace gets a one-time bonus: 5 credits on Softbooq Go, 20 on Plus, 50 on Pro. A workspace on its free trial gets 2 of them at once and the rest when its first payment clears.

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Buy credits and see your balance

Only Admins can buy credits.
  • In Softbooq AI, Wallet shows your Current balance, what has been bought and used, and Recent transactions. Top up opens the packs.
  • In the Admin Portal, Billing shows the AI Credits available, with Top Up.

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Keeping spending in check

Each person can use up to 10 credits a day, to start with. Admins can change that per person in Softbooq AI’s Usage page (a Daily cap and a Monthly cap), and set the default under the ERP’s Settings → Softbooq AI. When someone reaches their limit, Jacinta tells them, and their allowance comes back at midnight UTC (or next month, for the monthly cap).

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When credits run out

Advanced stops until someone tops up. In the ERP, people can choose Request more credits to let their Admins know. Fast keeps working.

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See also

Jacinta

The assistant in every module.

Softbooq AI

Jacinta in a full-page app.

Subscription & Plans

The plans and what they include.