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Connect your Shopify store and Softbooq imports its products, orders and customers, then keeps them up to date as they change in Shopify. Shopify orders arrive in Sales & POS as online orders, and stock you change in Softbooq is sent back to Shopify.

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Connect your store

You need to be an Admin.
1

Open Settings → Integrations

Under Commerce, find the Shopify tile.
2

Choose Connect Shopify

Enter your store’s address. The short name is enough: my-store works as well as my-store.myshopify.com.
3

Choose Continue to Shopify

Shopify asks you to approve the connection. Once you do, you come back to Softbooq and the tile shows your store as connected.
Softbooq asks Shopify for permission to read your products, orders, customers and locations, and to update stock, fulfil orders and record refunds.

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Connected before 16 October 2026?

Stores connected before then gave Softbooq permission to read only. Your Dashboard then says Connected, but Softbooq cannot update stock there yet (or fulfil or refund orders). Choose Reconnect and approve the new permissions in Shopify. Until you do, everything that reads from Shopify keeps working.

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Your first import

After connecting, choose Import options (or Choose on the First import? banner) to open Import from Shopify:
  • What to import: Products, Orders and Customers, all ticked to start with
  • How far back: All history, Last 12 months, Last 90 days (the default), Last 30 days or Only new from now
Then choose Start import. Each run brings in up to 12,500 products, 12,500 orders and 12,500 customers. If your store has more, the tile says Partial sync, and running Sync products (or orders, or customers) again fetches the next batch.

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What stays in step

Shopify tells Softbooq about each change as it happens. As a safety net, Softbooq also checks products, orders and customers every 6 hours, so nothing is missed if a message from Shopify is lost. A product deleted in Shopify is removed from your product list in Softbooq.

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Stock sent to Shopify

Under Outbound stock push, Auto-push on sends the quantity you hold in Softbooq to Shopify, in whole units, at one Shopify location. Turn it to Auto-push off if Shopify should stay the place you manage stock. Location mappings decide which Softbooq store receives stock changes that come from each Shopify location.

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Fulfilling and returning Shopify orders

  • Fulfil: open a paid Shopify order in Sales & POS and use Fulfill in Shopify. Add the Tracking #, Carrier and Tracking URL if you have them, then choose Mark as Fulfilled. Shopify notifies the customer with the tracking details.
  • Return: processing a return on a Shopify order records the returned items in Shopify and puts them back in stock there. Refund the money itself in Shopify. Items count as restocked in Softbooq only when Shopify says they were restocked.

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Sync conflicts

If a product or customer was edited in Softbooq after the last sync and Shopify then sends a different value, Softbooq does not overwrite your edit. The Sync conflicts panel lists each one, with the field, its value In ERP and its value From Shopify. Choose Use Shopify or Keep ERP for each.

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FAQ

Shopify works on every plan. Customers are imported into CRM, which is part of Softbooq Plus and Pro.
Admins, Managers and Employees.

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See also

WooCommerce

The same for a WooCommerce store.

Sales & POS

Where online orders arrive.

Products & Services

Products and stock.